Kevin Cameron
a) First principle of crisis response: model calmness.
b) Understand the circularity between micro and macro dynamics.
c) Our bodies have become weaponized.
d) Treat the big things big and the little things little.
e) Make good use of unused human resources.
f) Over-functioners/Under-functioners and Natural leaders.
g) Apologize.
h) Self-Care Strategies in Appendix 1